We aim to provide a personal and effective service at all times but problems can arise.  If you are at all concerned please contact us so we can meet to discuss matters.  If we cannot solve the problem then there is a complaints procedure of which a copy is available upon request and is overseen by Howard Barrington-Clark who can be contacted by letter, telephone or personally at the office.  If the matter remains unresolved within 8 weeks or you are not satisfied you can contact the Legal Ombudsman who resolves complaints about legal services. Web address is legalombudsman.org.uk or alternatively 0300 5550333.